Privacy Policy
Pharma Systems International (UK) Limited t/a SeerPharmaUK, “we”, “our”, or “us”), is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
- visit our website at https://seerpharma.co.uk;
- enquire about our services;
- register for training courses or events;
- purchase our products or services;
- subscribe to our newsletters or marketing communications; or
- otherwise interact with us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR) where applicable.
1 Who We Are
Data Controller
Pharma Systems International (UK) Limited Trading as SeerPharmaUK
Company Number: 07008411
Registered Office: Finlayson & Co, Whitby Court, Abbey Road, Shepley, Huddersfield, HD8 8EL
Email: enquiries@seerpharma.co.uk
Website: https://seerpharma.co.uk
2 Personal Information We Collect
Depending upon how you interact with us, we may collect:
Identity Information
- Name
- Job title
- Employer
- Username (where applicable)
- Contact Information
- Email address
- Telephone number
- Business address
Booking Information
When registering for training we may collect:
- Course registrations
- Attendance records
- Payment status
- Certificates issued
- Technical Information
When using our website we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Website usage statistics
- Marketing Preferences
We maintain records of:
- Newsletter subscriptions
- Marketing preferences
- Consent where required
3 How We Collect Information
We collect personal information when you:
- complete website forms;
- register for training;
- purchase services;
- subscribe to newsletters;
- contact us by email or telephone;
- participate in surveys or promotions;
- use our website through cookies and analytics technologies.
4 Our Lawful Bases for Processing
Under UK GDPR we must have a lawful basis for processing personal data.
We rely on one or more of the following:
Contract
To fulfil contracts for training, consultancy or other services.
Legitimate Interests
To:
- manage customer relationships;
- improve our services;
- administer our website;
- respond to enquiries;
- maintain records;
- prevent fraud;
- ensure network and information security.
We always balance these interests against your rights.
Legal Obligation
Where we must retain records for taxation, accounting or other legal requirements.
Consent
Where required, including:
- email marketing to individuals where consent is required;
- optional cookies.
You may withdraw your consent at any time.
5 How We Use Your Information
We use your information to:
- provide training and consultancy services;
- administer bookings;
- process payments;
- issue training certificates;
- respond to enquiries;
- improve our website;
- analyse website performance;
- provide customer support;
- send newsletters where permitted;
- comply with legal obligations;
- administer referral schemes and promotions;
- maintain business records.
6 Marketing Communications
We may send information about:
- upcoming training courses;
- regulatory updates;
- company news;
- events;
- special offers.
Where required by law, we will only do this with your consent.
Where permitted under PECR (for example existing business customers), we may rely upon the “soft opt-in”.
Every marketing email contains an unsubscribe link.
You may unsubscribe at any time.
7 Cookies
Our website uses cookies to:
- operate the website;
- remember your preferences;
- understand website usage;
- improve user experience.
Cookies may include:
- Essential cookies
- Functional cookies
- Analytics cookies
Where required, we request your consent before placing non-essential cookies.
For more information please see our Cookie Policy.
8 Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers including:
- payment providers;
- website hosting providers;
- IT support providers;
- email marketing providers;
- learning management platforms;
- video conferencing providers (such as Zoom);
- professional advisers;
- regulators where required by law.
All processors are required to protect your information.
9 International Transfers
Some of our suppliers may process information outside the United Kingdom.
Where this occurs we ensure appropriate safeguards are in place, including:
- UK International Data Transfer Agreement (IDTA);
- UK Addendum to the EU Standard Contractual Clauses;
- adequacy regulations where applicable.
10 Payment Information
Payments are processed securely using reputable payment providers.
We do not store full payment card details on our systems.
11 Zoom Training Sessions
Some online training sessions delivered via Zoom may be recorded for internal training and quality purposes.
Where recordings are made, participants will be informed in advance.
Recordings may include:
- audio;
- video;
- screen sharing;
- public chat;
- private chat where enabled.
Recordings are retained only for as long as necessary.
12 Referral Scheme
Where you participate in our referral programme we process:
- your name;
- email address;
- referral information;
- reward details.
This processing is necessary for administering the referral programme and our legitimate business interests.
13 Data Retention
We retain personal information only for as long as necessary.
Typical retention periods include:
- Customer records – up to 7 years after the end of the business relationship.
- Financial records – 6 years plus the current financial year (or longer where legally required).
- Marketing records – until consent is withdrawn or you unsubscribe.
- Website analytics – in accordance with our analytics provider settings.
- Training records and certificates – for as long as reasonably required to verify attendance and certification.
When information is no longer required it is securely deleted or anonymised.
14 Security
We use appropriate technical and organisational measures to protect personal information, including:
- encrypted connections (SSL/TLS);
- secure hosting;
- access controls;
- password protection;
- staff confidentiality obligations;
- regular security updates.
Although we take reasonable steps to protect information, no internet transmission can be guaranteed completely secure.
15 Your Rights
Under UK GDPR you have the right to:
- be informed;
- access your personal data;
- rectify inaccurate data;
- erase data in certain circumstances;
- restrict processing;
- object to processing;
- data portability where applicable;
- withdraw consent where processing relies upon consent;
- object to direct marketing.
Requests may be sent to:
We normally respond within one month.
16 Complaints
If you are unhappy with how we handle your information, please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Telephone: 0303 123 1113
17 Children’s Privacy
Our services are intended for adults and business users.
We do not knowingly collect personal information from children under the age of 18.
If we become aware that we have collected such information without appropriate authority, we will delete it promptly.
18 Third-Party Websites
Our website may contain links to external websites.
We are not responsible for their privacy practices.
We encourage you to read their privacy policies before providing personal information.
19 Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website together with the effective date.
20 Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Pharma Systems International (UK) Limited t/a SeerPharmaUK
Email: enquiries@seerpharma.co.uk
Website: https://seerpharma.co.uk