Privacy Policy

 

Pharma Systems International (UK) Limited t/a SeerPharmaUK, “we”, “our”, or “us”), is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

  • visit our website at https://seerpharma.co.uk;
  • enquire about our services;
  • register for training courses or events;
  • purchase our products or services;
  • subscribe to our newsletters or marketing communications; or
  • otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR) where applicable.

 

1 Who We Are

Data Controller

Pharma Systems International (UK) Limited Trading as SeerPharmaUK

Company Number: 07008411

Registered Office: Finlayson & Co, Whitby Court, Abbey Road, Shepley, Huddersfield, HD8 8EL

Email: enquiries@seerpharma.co.uk

Website: https://seerpharma.co.uk

 

2 Personal Information We Collect

Depending upon how you interact with us, we may collect:

Identity Information

  • Name
  • Job title
  • Employer
  • Username (where applicable)
  • Contact Information
  • Email address
  • Telephone number
  • Business address

Booking Information

When registering for training we may collect:

  • Course registrations
  • Attendance records
  • Payment status
  • Certificates issued
  • Technical Information

When using our website we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Website usage statistics
  • Marketing Preferences

We maintain records of:

  • Newsletter subscriptions
  • Marketing preferences
  • Consent where required

 

3 How We Collect Information

We collect personal information when you:

  • complete website forms;
  • register for training;
  • purchase services;
  • subscribe to newsletters;
  • contact us by email or telephone;
  • participate in surveys or promotions;
  • use our website through cookies and analytics technologies.

 

4 Our Lawful Bases for Processing

Under UK GDPR we must have a lawful basis for processing personal data.

We rely on one or more of the following:

Contract

To fulfil contracts for training, consultancy or other services.

Legitimate Interests

To:

  • manage customer relationships;
  • improve our services;
  • administer our website;
  • respond to enquiries;
  • maintain records;
  • prevent fraud;
  • ensure network and information security.

We always balance these interests against your rights.

Legal Obligation

Where we must retain records for taxation, accounting or other legal requirements.

Consent

Where required, including:

  • email marketing to individuals where consent is required;
  • optional cookies.

You may withdraw your consent at any time.

 

5 How We Use Your Information

We use your information to:

  • provide training and consultancy services;
  • administer bookings;
  • process payments;
  • issue training certificates;
  • respond to enquiries;
  • improve our website;
  • analyse website performance;
  • provide customer support;
  • send newsletters where permitted;
  • comply with legal obligations;
  • administer referral schemes and promotions;
  • maintain business records.

 

6 Marketing Communications

We may send information about:

  • upcoming training courses;
  • regulatory updates;
  • company news;
  • events;
  • special offers.

Where required by law, we will only do this with your consent.

Where permitted under PECR (for example existing business customers), we may rely upon the “soft opt-in”.

Every marketing email contains an unsubscribe link.

You may unsubscribe at any time.

 

7 Cookies

Our website uses cookies to:

  • operate the website;
  • remember your preferences;
  • understand website usage;
  • improve user experience.

Cookies may include:

  • Essential cookies
  • Functional cookies
  • Analytics cookies

Where required, we request your consent before placing non-essential cookies.

For more information please see our Cookie Policy.

 

8 Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers including:

  • payment providers;
  • website hosting providers;
  • IT support providers;
  • email marketing providers;
  • learning management platforms;
  • video conferencing providers (such as Zoom);
  • professional advisers;
  • regulators where required by law.

All processors are required to protect your information.

 

9 International Transfers

Some of our suppliers may process information outside the United Kingdom.

Where this occurs we ensure appropriate safeguards are in place, including:

  • UK International Data Transfer Agreement (IDTA);
  • UK Addendum to the EU Standard Contractual Clauses;
  • adequacy regulations where applicable.

 

10 Payment Information

Payments are processed securely using reputable payment providers.

We do not store full payment card details on our systems.

 

11 Zoom Training Sessions

Some online training sessions delivered via Zoom may be recorded for internal training and quality purposes.

Where recordings are made, participants will be informed in advance.

Recordings may include:

  • audio;
  • video;
  • screen sharing;
  • public chat;
  • private chat where enabled.

Recordings are retained only for as long as necessary.

 

12 Referral Scheme

Where you participate in our referral programme we process:

  • your name;
  • email address;
  • referral information;
  • reward details.

This processing is necessary for administering the referral programme and our legitimate business interests.

 

13 Data Retention

We retain personal information only for as long as necessary.

Typical retention periods include:

  • Customer records – up to 7 years after the end of the business relationship.
  • Financial records – 6 years plus the current financial year (or longer where legally required).
  • Marketing records – until consent is withdrawn or you unsubscribe.
  • Website analytics – in accordance with our analytics provider settings.
  • Training records and certificates – for as long as reasonably required to verify attendance and certification.

When information is no longer required it is securely deleted or anonymised.

 

14 Security

We use appropriate technical and organisational measures to protect personal information, including:

  • encrypted connections (SSL/TLS);
  • secure hosting;
  • access controls;
  • password protection;
  • staff confidentiality obligations;
  • regular security updates.

Although we take reasonable steps to protect information, no internet transmission can be guaranteed completely secure.

 

15 Your Rights

Under UK GDPR you have the right to:

  • be informed;
  • access your personal data;
  • rectify inaccurate data;
  • erase data in certain circumstances;
  • restrict processing;
  • object to processing;
  • data portability where applicable;
  • withdraw consent where processing relies upon consent;
  • object to direct marketing.

Requests may be sent to:

enquiries@seerpharma.co.uk

We normally respond within one month.

 

16 Complaints

If you are unhappy with how we handle your information, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

https://ico.org.uk

Telephone: 0303 123 1113

 

17 Children’s Privacy

Our services are intended for adults and business users.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that we have collected such information without appropriate authority, we will delete it promptly.

 

18 Third-Party Websites

Our website may contain links to external websites.

We are not responsible for their privacy practices.

We encourage you to read their privacy policies before providing personal information.

 

19 Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website together with the effective date.

 

20 Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Pharma Systems International (UK) Limited t/a SeerPharmaUK

Email: enquiries@seerpharma.co.uk

Website: https://seerpharma.co.uk

 

Nuala Calnan PhD biography

Nuala is a 25 year veteran of the pharmaceutical industry. Her work as a consultant, academic, author and commentator is directed toward the development of practical, patient-focused excellence and includes research for FDA(USA) and HPRA(Ireland) on risk surveillance, patient safety and product quality in themanufacture and distribution of drugs.

Nuala works with organizations on transforming organizational culture, delivering more effective end-to-endproactive risk management, implementing knowledge excellence strategies, behavior-based qualityexcellence and enhancing performance management through people. She is the founder of the Quality Risk

Management Institute and is currently the Co-Ordinator for the Operational Excellence Team at the Institute of Production & Supply Chain Management at St. Gallen University.

Nuala co-leads the ISPE Cultural Excellence Team, acted as Technical Author on the AdvancingPharmaceutical Quality (APQ) Guide series. At TU Dublin, Ireland, Nuala leads a number of patient focusedregulatory science research projects at Masters and PhD level and teaches on the Executive MBA (LifeSciences) on OPEX, QRM and Regulatory Science.

Professor Amira Guirguis biography

Professor Amira Guirguis is the Chief Scientist at the Royal College of Pharmacy and Professor of Pharmacy at Swansea University. A pharmacist independent prescriber, researcher and scientific leader, she works at the interface of pharmacy practice, medicines safety, research, regulation and public policy.

She is internationally recognised for her work in substance misuse, novel and emerging drugs, pharmacovigilance, harm reduction and pharmaceutical science, and has authored more than 100 scientific publications.

Amira has also pioneered the UK’s first Home Office-licensed pharmacist-led drug-checking service.

Alongside her RCPharm leadership role, Amira serves on the UK Government’s Advisory Council on the Misuse of Drugs, the General Pharmaceutical Council’s Fitness to Practise Committee, and the Pharmaceutical Society of Ireland’s Accreditation Panel.

As Chief Scientist, she leads RCPharm’s work to strengthen science and research across the profession and ensure robust evidence informs pharmacy practice, policy and innovation. Her current interests include pharmacovigilance, netnography, diversion of pharmaceuticals, and the opportunities and emerging risks associated with rapidly evolving medicines and therapeutic technologies.

Carolina Luna biography

Carolina Luna is Quality Manager and Responsible Person UK & NL at AIT Worldwide Logistics. With a career spanning pharmaceutical logistics, manufacturing and food production, she brings broad experience of applying GMP and GDP principles across regulated environments. Carolina holds a bachelor’s degree in Agro-Industrial Engineering, specialising in Food Processing.

Throughout her career, Carolina has focused on turning regulatory requirements into quality systems that work in practice. Her achievements include integrating three separate quality management systems into one, leading applications for WDA, API and MIA licences, and transitioning a paper-based QMS to an electronic platform. She has also supported regulatory inspections, conducted supplier audits, developed quality KPIs and delivered GMP/GDP training.

Carolina is currently completing a Level 4 AI and Automation Practitioner qualification and exploring practical applications of AI within pharmaceutical quality management. Through her presentation, “Practical AI for Quality and Compliance”, she aims to give quality professionals the confidence to use AI in a practical and controlled way, while reinforcing that technology should support, rather than replace, professional judgement and human oversight.

Harry Hughes biography

Harry Hughes is UK Ambassador for TAPA EMEA and Managing Director of FET Logistics Ltd. He has nearly 30 years’ experience in logistics and supply chains, specialising in secure, GDP-compliant pharmaceutical transport. His work spans quality systems, cargo crime prevention and supply chain resilience.

Stuart Tatters biography

With over 20 years in logistics, freight forwarding, and time-critical supply chains, Stuart Tatters has learned firsthand how crucial it is to know where your assets are, and where they’re going, at any given moment. In fast-moving, high-stakes environments, visibility isn’t a luxury, it’s a necessity.

That experience shapes everything he does at Sensos, where he helps organisations turn complex supply chains into responsive, efficient ecosystems through end-to-end visibility, AI-powered analytics, and smarter execution. His approach comes down to aligning people, technology, and systems; because when those three work together, you get more than a functional supply chain, you get a competitive advantage.

 

Titus Rawlins bography

A former Royal Navy Ship’s Navigator and Diver, Titus is an airline pilot of 25 years’ experience and a Human Factors Instructor who specialises in training teams who need to perform in hazardous work environments. He is qualified to deliver regulatory training to Flight Crews by the European Union Aviation Safety Administration and both the UK’s Military and Civil Aviation Authorities. 

Presenting to high performance groups and industries as diverse as Medicine and Logistics, from the UK, Europe and as far afield as Qatar and Nigeria, Titus employs a dynamic and interactive style to deliver easily relatable training models and case examples. His sessions have been proven to enhance communication and decision making, thereby minimising risk while improving efficiency, effectiveness and safety. 

Mikael Ginai biography

Mikael Ginai is Sales Director at Ginai Pharmaceuticals, helping drive a new generation of pharmaceutical wholesale.

Combining commercial leadership with a passion for technology and innovation, he has helped lead the development of Ginai’s own in-house ERP system and introduced smarter, more efficient ways of working.

His focus is on building upon the strong foundations of the pharmaceutical industry while embracing technology, innovation and new ideas to help shape its future.