PRIVACY POLICY for SeerPharma (UK)

Privacy Notice

BACKGROUND:
Pharma Systems International (UK) Ltd Trading as SeerPharma (UK) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our Clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the Data Protection Act 2018 (DPA).

1. Information About Us

Pharma Systems International (UK) Ltd Trading as SeerPharma (UK)
A limited company registered in England and Wales. Registration No. 7008411
Registered address: Whitby Court, Abbey Road, Shepley, Huddersfield, HD8 8EL
VAT number: 981787363
Email address: enquiries@seerpharma.co.uk
Contact Telephone number: 01903 730622
Postal Address: PO Box 3408, Littlehampton BN16 9JX

2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the DPA relating to your personal data.

3. Definition of Personal Data?
Personal data is defined by the DPA as ‘any information relating to an identified or identifiable living individual’.
Personal data is ‘any information relating to an identified or identifiable living individual’. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.

4. What Are My Rights?
Under the DPA, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us
is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a purpose or purposes.
g) The right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office.
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Fax: 01625 524510
Website: ico.org.uk

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?
We may collect some or all of the following personal data (this may vary according to your relationship with us:
Personal data (Title, first name, last name, company name)
Contact data (Personal postal address, company postal address, email address, phone number, social media address or identifier)
Financial data (Financial transactions)
Transaction data (Product enquiries and purchases)
Profile data (Feedback on services and products)
Usage data (Electronic interaction analytics)
Marketing and communications data (Response to marketing)

6. How Do You Use My Personal Data?
Under the DPA, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
Providing and managing your account.
Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
Personalising and tailoring our services for you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by emailing us at enquiries@seerpharma.co.uk
Once we have obtained your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the DPA, and you will always have the opportunity to opt-out.

7. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following period:
For all data collected after 3rd September 2009 we will keep this for a maximum of 12 years from when we last had contact from you

8. How and Where Do You Store or Transfer My Personal Data?
We may store or transfer some or all of your personal data in countries that are not part of the UK. These are known as “third countries” and may not have data protection laws that are as strong as those in the UK. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR DPA including:
Ensuring our mailing system is self-certified to both the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield regimes, and lawfully transfers UK personal data to the U.S. pursuant to our Privacy Shield Certification. A SOC II Type 2 examination is undertaken on an annual basis for the Trust Principal Criteria of Security, Processing Integrity and Confidentiality.

9. Do You Share My Personal Data?
We may sometimes contract with the following third parties to supply services to you on our behalf. These may include delivery and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.
Cogent Skills, Unit 5 Mandarin Court, Warrington, WA1 1GG
Finlayson & Co, Whitby Court, Abbey Road, Shepley, Huddersfield, HD8 8EL
GMP Healthcare Ltd, 1301 Hedon Road, Hull HU9 5NJ
Jasmine Cottage Marketing, Jasmine Cottage, 87 Shaftesbury Road, Wilton, Salisbury, SP2 0DU
TeDaC Services Limited, Hawkfield, Haw Lane, Olveston, Bristol, United Kingdom, BS35 4EQ
XMHRA Consultants Limited, 7 Essex Avenue, Slough, Berkshire, SL2 1DP
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.
We may sometimes contract with third parties (as described above) that are located outside of the UK. If any personal data is transferred to a third party outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the DPA, as explained above in Part 8.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details
Email address: enquiries@seerpharma.co.uk
Contact Telephone number: 01903 730622
Postal Address: PO Box 3408, Littlehampton BN16 9JX

12. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available by contacting us at enquiries@seerpharma.co.uk