Carol Joined Ethigen Ltd in September 2019 as Senior Responsible Person. Carol started working in the pharmaceutical industry in 1999 first with the Ministry of Defence and then with AAH Pharmaceuticals Ltd. Carol spent 2 years working in Merck in QC Testing before moving back to Wholesaling. Carol has held senior roles in Quality Control, Quality Assurance and as Responsible Person.

Carol is passionate about driving compliance and continuous improvements. She prides herself in leading by example in all aspects of the role.

Jenna joined Geodis Freight Forwarding UK in 2017 and works as the company’s Responsible Person and Quality Manager, having previously worked in community & hospital pharmacy. Jenna specialises in pharmaceutical logistics, temperature management and process-controlled distribution. Jenna has a strong focus on the application of quality management principles, especially Quality Risk Management, to international pharmaceutical freight movement.

Josie is MD at Woolcool, founded in 2009. Designing and Manufacturing in the UK, they are leading innovators in their sector, producing insulated packaging using Sheep Wool, providing a sustainable alternative to Polystyrene.

Woolcool achieved B Corp certification in 2020, promoting business as a force for good, an ethos the company is passionate about, ensuring that both people and planet are taking into account when making business decisions. Josie is a leading advocate for creativity, diversity and the development of strong cultures within businesses. In 2021 she was awarded an MBE in The Queen’s Birthday Honours List for services to Manufacturing and the Environment, and became a Deputy Lieutenant of Staffordshire in 2023.
She is involved in a number of local, national and international engagement groups including being part of the ICC SME Champion Group, WTO Business Advisory Group, sitting on the Staffordshire Chambers of Commerce Board, and as a DBT Export Champion. She also sits as a trustee for a number of charities in the area.

Terry Madigan is a Senior Good Distribution Practice Inspector with fourteen years’ experience in this team at the Medicines and Healthcare products Regulatory Agency. His previous career was in large and small pharmaceutical manufacturing companies, latterly with nine years in quality assurance teams. These roles provided exposure to a wide variety of problems faced within industry and various means to overcome them. In this presentation, Terry will share examples of solutions he has come across, some more successful than others.

Andrew Portess has worked in the pharmaceutical industry for 17 years and is currently Director of Quality within an organisation which provides pharmaceutical logistics, distribution and other value adding services to manufacturers and Marketing Authorisation Holders.  In his current role, Andrew has a wide range of quality and regulatory responsibilities covering pharmaceutical pre-wholesale (including secondary packaging operations within a licensed GMP facility), pharmaceutical wholesale distribution and clinical homecare.  A Responsible Person since 2009 and more recently, Responsible Person (Import), Andrew has a wealth of experience in Good Distribution Practice and the development of the Quality Management System to support, and demonstrate, compliance to Good Distribution Practice.  In recent years Andrew has played a significant role in the development of the Quality Management System and operational processes to support the distribution of Covid-19 vaccines including thaw labelling, repackaging, and final mile delivery.

Alan began his career in the pharmaceutical industry in the early 1990s working in a range of roles from pre-clinical research to full scale manufacture, focusing on quality and compliance. He quickly developed a passion for ensuring that medicines were safe and effective, and worked diligently to build his expertise in regulatory compliance and good practice.
In his last role as Lead Senior GDP Inspector at the MHRA, he played a critical role in protecting public health by ensuring that pharmaceutical products are distributed safely and securely. Alan is highly respected for his deep knowledge, his commitment to quality, and his unwavering dedication to protecting public health.